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CRM Supervisor

Description

The CRM Supervisor assists in the execution of the end-to-end customer lifecycle process by executing administrative requirements in the support and management of the CRM system, as well as in the coordination of job requests by internal clients in terms of customer journey creation, campaign attribution, email marketing, and segmentation, to achieve the business targets.

  • Qualifications
  • Responsibilities

Education

  • Bachelor’s Degree in Computer Science, Management Information Systems, Communications Technology, Management, Business Administration, or other similar program

Minimum Experience

  • 3 to 5 years of relevant experience in CRM.
  • Creates automated workflows, customer journeys, campaign attributions, marketing pages and forms, etc. in the CRM system to support all marketing campaigns
  • First line of support in the use and management of the CRM system and other subsequent MarTech tools (business process, not technical)
  • Ensures full compliance of internal clients to the CRM-prescribed business processes (i.e. proper campaign tracking, compliance to contact policy, etc.)
  • Supports internal clients in all direct and targeted marketing activities, ensuring proper segmentation of customers database to achieve business goals.

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