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For Staff postings and OJTs, please send a letter of interest and a current CV to:
jobs@aim.edu

ICT Specialist for Business Systems

DESCRIPTION

The IT Specialist for Business Systems is responsible for the development, support and maintenance of all AIM websites and microsites. The IT Specialist for Business Systems will also be responsible for development and implementation of AIM’s automation projects using Web based technology languages.

EDUCATION

  • A degree in computer science, information systems, computing studies, IT or any other related field.

MINIMUM EXPERIENCE

  • 3 years Web Development experience, 2 years of experience in Systems Analysis , Design and User Support

business understanding

  • Understands the SDLC and Agile Methodology and preferably with Design Thinking experience. Strong understanding of software development methodology, and have assisted in the design, development or testing of a technology implementation initiative.

technical knowledge and skills

  • Web Development
  • WordPress
  • Any Developer Languages
  • Design Thinking
  • SLDC and Agile Methodology
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).
  • Understand IT management software
  • Experience in API Technology Platforms
  • Experience in SharePoint development and enhancement

behavioral skills

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Critical thinking
  • Strong analytical and technical skills.
  • Leadership and communication
  • Attention to details
  • Team player
  • Interpersonal skills
  • Multi-tasking skills

responsibilities

  • Development and maintenance of AIM Websites 
  • Update and make necessary changes to AIM’s website.
  • Provide technical support to users regarding website-related queries, including login issues, broken links, slow page loads, etc.
  • Perform routine website audits to ensure content accuracy, site performance, and security.
  • Assist in the management of website content, including uploading new content, updating existing pages, and optimizing SEO where needed.
  • Monitor website performance metrics (e.g., page speed, uptime) and escalate issues when necessary.
  • Respond to website downtime and coordinate with the appropriate teams to resolve issues promptly.
  • Ensure that website updates and enhancements do not interfere with the overall site usability.
  • Maintain the website’s appearance and functionality across various devices and browsers, ensuring a seamless user experience.
  • Create web based, mobile or client server applications or programs as needed by AIM.
  • Create web-based portals including but not limited to reporting and analytical dashboards.
  • Conduct unit testing, systems testing and systems integration testing to ensure quality of systems and eliminate major bugs upon implementation.
  • Create test scripts to be used in testing the program.
  • Handover the finished system/application to the IT Service Delivery team, together with necessary documentations, for them to continue supporting users in production.
  • Provide support on all system/application concerns escalated to the Business Systems team.
  • Ensure that necessary documents and ICT processes are adhered to for compliance with internal and external audit bodies.
  • Perform other related tasks that may be assigned from time to time.

competency

  • Communication: Develops extensive network of professional relationships with key players outside the Institute to remain informed on various external factors that may impact policies, overall direction, and communication strategies of the Institute. Manages program staff concerns and act accordingly.
  • Problem Solving/Analytical Skills: Builds a logical approach to address problems or opportunities or manages the situation at hand by drawing on own knowledge and experience base, gathering and analyzing facts, calling on other references and resources as necessary, while keeping the best interest of students in mind.
  • Collaboration and Teamwork: Works effectively and cooperatively with others, builds and maintains strong relationships with team members and people in other functions, values differences and promotes team spirit and collaboration to achieve organizational objective.
  • Planning and Organizing: Balances competing demands for resources and allocates resources to units where optimum value is created for the Institute.
  • Customer Focus: Anticipates and responds to the needs of the clients and develops mutually beneficial relationships with them. Uses the appropriate problem solving, questioning and discussion techniques in dealing with the clients’ issues.