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For Staff postings and OJTs, please send a letter of interest and a current CV to:
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Helpdesk and AV Technical Assistant 

DESCRIPTION

The role provides 1st level support for IT and AV-related user concerns, covering areas such as IT infrastructure, systems, and cybersecurity. 

Education: Bachelor’s Degree in Computer Science, Computer Engineering, IT or any relevant field. 

Minimum Experience: 2-3 years of experience as IT technical support specialist providing level 1 IT and AV support

  • Basic knowledge of Microsoft 365 applications  
  • Able to operate, install, configure and troubleshoot MAC and Windows workstations 

responsibilities

  • Provide 1st level support on all IT and AV related user concern in the areas of IT infrastructure, systems and cybersecurity 
  • Escalate and work with internal IT support teams and/or vendors if reported concern require further assistance or support 
  • Ensure all reported concerns have corresponding tickets for proper monitoring 
  • Serve as bridge between users and IT support teams to further understand and resolve reported IT concerns 
  • Perform inventory, preventive maintenance, troubleshooting, installation, set up and configuration of hardware, network, audio visual, and software components 
  • Create and constantly update documentation on basic IT and AV set up, configuration, and troubleshooting to serve as guide for AIM users  
  • Conduct user training to empower users and make them less dependent on IT regarding basic IT and AV set up and support 
  • Monitor software and hardware license subscriptions and ensure timely renewal to avoid disruption to operations 
  • Process payment requests for all IT related transactions and billings, ensuring that all bills, engagements and subscriptions are paid on time 
  • All other IT/AV related tasks that may be assigned by the IT Head