Public Sector Performance Management and Accountability 

Program Overview

Public Sector Performance Management and Accountability provides government leaders, policymakers, and public sector professionals with a comprehensive framework for improving organizational performance in complex, multi-stakeholder environments. As performance management becomes central to governance around the world, public institutions face increasing pressure to demonstrate effectiveness, transparency, and measurable results. Yet improvement efforts often stall due to competing priorities, fragmented processes, and overlapping stakeholder interests—from legislative bodies and executive officials to agencies, employees, professional associations, and the public they serve.

This program emphasizes the need for an integrated and holistic approach to performance management. Participants explore how well-designed performance measurement systems can strengthen planning, budgeting, program and process management, employee performance, grants and contract administration, and benchmarking. By understanding how these systems interact, leaders gain the ability to align actions, resources, and outcomes more strategically.

Through analytical exercises, case discussions, and evidence-informed frameworks, the program develops the public service mindset required to navigate a dynamic and politically sensitive environment. Participants learn to analyze complex issues, synthesize insights, manage stakeholder expectations, and make data-driven decisions that enhance institutional accountability and public value.

By the end of the program, attendees are equipped to design and implement performance management systems that not only measure results—but meaningfully improve them.

Details

Program Objectives:

• Develop interdisciplinary leaders and managers for modern public administration. 
• Examine performance management across functions and sectors. 
• Assess impact of performance management on public organizational performance. 
• Learn to design, implement, and evaluate performance management systems. 
• Enhance career potential and capabilities in public service delivery. 

Key Benefits:

• Design effective performance measurement systems that strengthen planning, budgeting, program management, and organizational decision-making.
• Improve accountability and transparency by aligning stakeholder expectations, resources, and outcomes across government institutions.
• Enhance analytical and problem-solving skills to navigate complex public sector challenges using evidence-informed approaches.
• Drive measurable public value through integrated performance management practices that elevate efficiency, responsiveness, and service quality.

Who Should Attend:

This program is ideal for government executives, public sector managers, policymakers, and professionals responsible for improving organizational performance, accountability, and service delivery. It is also suited for leaders involved in planning, budgeting, program oversight, and performance measurement across national and local government agencies.