Customer Experience Leadership and Management

Customer expectations are constantly evolving. More than ever, this calls for strong leadership in customer experience. The Customer Experience Leadership and Management program is designed for professionals who seek to lead with empathy, build trust, and create value through every interaction.

This practical and forward-looking program helps participants develop the skills to shape customer experience strategies, lead teams, and manage operations that put the customer at the center.

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Program Overview

In today’s competitive business landscape, delivering exceptional customer experience (CX) is no longer a luxury – it is a necessity. The Customer Experience Leadership and Management program, designed by the Asian Institute of Management (AIM) in collaboration with the Customer Experience Society of the Philippines (CXSP), is an intensive five-day training program tailored for professionals seeking to master the principles, strategies, and best practices that drive customer satisfaction, loyalty, and business growth.
Grounded in competencies mandated by CXSP, this program offers a comprehensive and structured approach to CX management, equipping participants with both strategic insights and operational expertise to design and implement customer-centric initiatives.

Details

Program Objectives:

Define customer experience and recognize its impact on business success.
Identify key touchpoints, pain points, and areas for improvement.
Use data, research, and analytics to measure and enhance CX effectiveness.
Design and execute customer-centric initiatives aligned with business goals.
Explore emerging technologies and build a customer-focused team culture.

Key Benefits:

Earn an official Certificate of Completion from the Asian Institute of Management ( AIM), validating your expertise in CX leadership.
Gain two (2) academic units that contribute toward a Postgraduate Certificate and Postgraduate Diploma.
Attain alumni status and become a member of the AIM Alumni Association connecting with a global network of professionals.
Receive industry recognition from CXSP, further establishing your credibility in customer experience management.

Who Should Attend:

This program is ideal for professionals looking to elevate customer experience as a strategic advantage. Designed for CX leaders, marketing and sales professionals, business owners, and operations specialists, it provides the tools to enhance customer interactions, optimize journeys, and drive business growth. Aspiring CX professionals seeking a strong foundation and industry recognition will also benefit.

Program Days:

Face-to-Face On-Campus

June 18, 25 2025
July 2, 9, 16 2025
8:30 AM to 5:00 PM

Program Fee:
PHP: 65,000.00 for CXSP members
USD: 1167.83*

PHP: 70,000.00 for Non-CXSP members
USD: 1260.53*

*The prevailing exchange rate at the date of payment may apply

Let us know if you are interested in our limited-time offer rates or in discussing payment terms.